FAQ - Frio River Resorts
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Frequently Asked Questions

CELL PHONE: ATT is the only cell phone provider in the Concan area.

PROPERTY LOCATION: GPS, Google, or Map Quest will not be able to locate the property you are staying at. We are a rural area and the addresses are for 911 responders and are not official postal addresses. Each property on the web site has a local locator map and will give instructions when you click to enlarge the map.

SPECIAL EVENTS ON DISH/DIRECT: Pay-For-View on satellite television cannot be purchased by our guests.

REFRIGERATORS: work best on the “Recommended Setting”. If you alter the setting, the unit may freeze up and not cool at all. Also read yellow info card on refrigerator.

SWIMMING POOLS: If pools need attention, report it immediately so that we can have someone tend to it.

WIFI: If your property has WiFi, the code is on the refrigerator.

ATVs, UTVs, Mules, Polarises, and Golf Carts: are prohibited in most subdivisions in Concan. Do not bring one without checking with us. If you do, the unit will be required to be left on the trailer.

CANCELLATION: All cancellations require 100% forfeiture of the deposit paid. Cancellations within 45-days of scheduled arrival date will forfeit 100% of all monies paid. A reduction in number of days reserved may only be requested if there are at least 180-days prior to the originally scheduled arrival date and will require a $50.00 fee to change the reservation.

RVs: No RVs, trailers, or tents are allowed in any subdivision in Concan.

PROHIBITED ITEMS: Firearms, fireworks, confetti filled eggs, cascarones, glitter, or water balloons are not permitted at our properties. We will charge an extra $100 cleaning fee if any residue is found.

EQUIPMENT ABUSE OR IMPROPER USE: Do not change cables or settings to Cable TVs, Stereos, refrigerators, swimming pools pumps or timers. A minimum $100 fee to reset equipment will be charged. Setting a/c systems below 68 degrees is considered improper use and a charge of $75 to have a serviceman check the unit will be charged to your credit card.